I have got to say that Coach is the only company I have heard of with such a fantastic return policy! Fourteen months ago I bought a handbag at one of their boutiques. Loved the color, not the style so much but bought it for the color anyway (stupid purchase to begin with, I can see now). I finally decided it had to go and was about to eBay it when I read another thread that said you can return them even that late with no receipt (I only had the Visa statement it was on). So I took it back today, got store credit for it and purchased the blue Slim Carly for next to nothing! They were so nice about it (which was sweet, because I felt like an idiot for having to admit that I had bought this bag, never used it, and kept it in my closet for so long!) Really amazing CS!