How long does it normally take to get the bag back? and how likely is it to get the 20$ fee waived? I have an older bag that came out in 2001/2002 and i bought it brand new in 2007. When i started to use it the piping on the leather handle strap started to crack and now its falling off and chipping. Can they fix that? Now sure how you can without somehow stripping the piping off the leather strap and re dipping it in that rubbery piping. Does that make sense? If they cant fix it what happens? I really love this bag and it took me a very long time to find it. below is a sample of the bag but mine is burgundy with black C's Please advise before i go to my local Coach.