If they can't fix it they should give the option to upcraft it as they have some really great ideas in the reloved section.I had a similar experience as above. Sent a pretty much brand new bag in because the braided strap was fraying everywhere. They decided they couldn't fix it (it just needed to be reglazed) and I was offered a gift card for the value of my bag, not my bag back. They told me the bag was disposed of and that there was no way to get it back. I was not told this was an option prior to sending it in. I'm not exactly sure how their policy is to just keep a customers bag instead of sending it back. In the end they managed to find a new bag to replace mine even tho it was already discontinued. I inquired about sending a bag for repair more recently and was told it's the same no return policy if they can't fix it so I won't be sending things to coach anymore. If you can't fix it fine, but you can't just keep it.
This would be a fantastic idea! Even better if they would also offer it for bags we were just tired of.If they can't fix it they should give the option to upcraft it as they have some really great ideas in the reloved section.
I don't think that was for repairs. They don't make any money on repairs. They make money on bags they restore and upcycle for the reloved program.They were hiring a bunch of leather crafters a year or so ago for their Coach reloved program. I wonder if things have changed recently?
Ahh. Sad to hear!I don't think that was for repairs. They don't make any money on repairs. They make money on bags they restore and upcycle for the reloved program.
Hi, back in the day I had a 1996 Patricia’s legacy that was showing excessive wear on the front flap. No amount of cleaning and conditioning helped. took it to the store in 1999 and they sent it in for repair. A few weeks later coach sent me a new purse. However the new purse had a faintly stamped creed and left part of the serial, the backside of the inner zipper pouch isn’t colored fully (shows white strip of un dyed leather) one would think it was a counterfeit based on that. I never complained, they sent me a new purse after all ( that I think was never inspected) . So I’m sending her back in because the stitching in the handle and a spot at the flap are loose. I want to start using her again, but I’m seriously wondering if they’re going to give me an issue.
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Hi Hyacinth,Coach no longer has a lifetime free repair policy AFAIK, unless they have changed that. That bag is almost 24 years old, the year code looks like 1999. If you send it to them you may not get it back, at least that's what they sometimes did.
The warranty period on the Repair Form Request is shown as "one year"
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