Ok, so here's my story. Back in February I purchased a Signature Beaded Tote & wristlet but within a week or so the beads were breaking & falling off. Anyway, I sent them both to Coach to be repaired. They couldn't repair the bag so they refunded my money, but they sent me a new wristlet. Well, why would I want the wristlet without the matching bag?? So I sent the wristlet back to get a refund. Well, I kept calling to see when I would see the refund only to be told that it was probably at the repair department (didn't understand that one). Well last week I finally talked to a really nice woman who looked into it for me. Thank goodness I kept my delivery confirmation # from USPS or I would've been screwed (sorry about the term). She finally located the wristlet in the warehouse and now over 2 months later I am finally getting my refund. Well, after thinking about it last night I started to get really ticked off considering I wasn't offered any kind of compensation. So I called Coach today and told them that I am a loyal customer & have never had any problems before, but I was really upset over this. Anyway the lady told me that they will take 25% off the next item I purchase. Yay, I am happy about that! Sorry this post is so long, but had to rant a little!! And if you ever send anything back to Coach make sure you do a delivery confirmation & keep the receipt even after it is delivered.