Thanks for the note. Maybe I just received a bad bag and hopefully that means I won’t have a problem with the return. I must not understand “factory bag” concept as any designer bag I have purchased rather on sale or not was a higher quality and came with storage bag. Thanks for the note of approval for this site, maybe Coach just isn’t for me
Carterazo is absolutely correct, many newer types of Coach leather are NOT the same feel or quality as the older bags, and there are a ton of posts in these forums on that subject. If you don't like what you bought you have 30 days to return it. Dustbags aren't included either unless you get VERY lucky and get a Delete from one of the full-price stores but usually those dustbags are removed when they arrive at the outlet.
Don't make assumptions on what Coach or any other brand should or shouldn't be based on previous experience. Times change and companies re-source materials and try to save on manufacturing costs. In the last two months I've probably read reviews of at least 100 products of all different kinds from food items to computer accessories on
Amazon's website that I've owned or tried before, and at least 75 percent of them had a large number of negatives and neutrals saying basically "Not the same product as I remember from 2 or 3 years ago" - cheaper construction, more fragile, tastes different and not in a good way, that sort of thing. When companies try to save money, or allow their reps or plant managers in China or other lower-cost manufacturing countries to change production standards to save money, quality is going to suffer.
Most buyers find the outlet items from Coach perfectly acceptable for what they cost, but in most cases they're not going to be the same leathers they were before. Buyers need to research what they're buying. Crossgrain and some other Coach leathers have been criticised as "plastic-y" and many have been returned by purchasers thinking they were fake. They're not, they're just different. Search these forums and research
before you buy..