- Mar 26, 2015
So disappointed in Coach brand. I ordered my very first Coach items : a hologram crosby crossbody two weeks ago and it was shipped from Jacksonville/Coach online with significant flaws to the front of the bag, like the material had been embossed at the factory with lettering. I shipped it back, and posted some pics in the hologram forum. Then, yesterday, I received my Edie 28, again ordered from Jacksonville/Coach online, and it was shipped in a brown box with NO wrapping at all. It was covered in a thin sheet of cardboard-like paper, and wasn't wrapped, stuffed, or even covered in plastic. The box was damaged in transit, as they usually are, so the bag was completely flat when it arrived. No wrap at all on the bag, so it had dirt on the front. I am in shock, really. And they ship via ground, which takes a full week, and then deduct shipping for a return when the item damage is their fault? Is this how this brand operates? Now, I am used to buying Chanel and LV, but what company sends a 300+ bag in a brown box with no wrapping at all, and then charges you to send back their damaged items? It's bizarre. Is this normal for Coach and how you all receive packages from them? I shipped the Edie back as well and will never buy from Coach again. Two bad experiences in a row on two different products. This is why some brands are luxury and others aren't. I expect any item to be wrapped when shipped and not just thrown into a box. Maybe just buy from Macy's where you can see the product quality first.