Coach New Return Policy & New Colette Carryall bag

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jaxflygirl

Member
Sep 3, 2014
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I broke down and visited my closest Factory Outlet today, in St. Augustine FL. I have been locked out of their website for several months, when I call to find out why, they lie to me and tell me there is no sale going on, when I know there is because my co-worker showed me her email! Anyway, I loved the new Colette carryall and was eyeing the black and red one. My bag of choice is Small Phoebe and I have about 6 of them. The S/A talked me into buying both and she said "Don't worry, if you get home and you don't like it, you have 60 days to return it." I said, "Wow the last time I bought here there was no limit on time of returns." Her reply was that they were now offering similar return policies as there competitors. I think that's fair, 60 days is enough time to know if you like something or not. I came home, excited about my new bags ($167 each) and I transferred all my stuff from the Phoebe I was carrying. I don't own any "handbag" types, only shoulder bags and I don't like to use the long leash, I think it looks funny.. well, after walking around my house with it for about 20 min. I realized it's much too heavy, much more than the small Phoebe with all my stuff in it and it just didn't "feel" right. So knowing I would not be using this much I just couldn't justify spending the $ and returned same day. They tried to talk me into buying something else but there isn't anything else that I want right now. Their bags are either too big or too small for me. I like MED. size. So they returned and gave me my money back but I just wanted you all to be aware of the new policy. 60 days!
 
Did you take pictures before you returned them? I'm sorry to hear they were too heavy. I don't usually carry handbags either. Shoulder bags are so much more comfortable and convenient.
 
I have a couple of small returns to make but I'm way over sixty days. I wonder if this new policy has an effective date or if I'll just be out of luck and stuck.
 
I have a couple of small returns to make but I'm way over sixty days. I wonder if this new policy has an effective date or if I'll just be out of luck and stuck.

For stuff you bought before you have until January.

:sweatdrop: Whew! Thanks Whateve. It's just a couple of wristlets and a watch but all added up, it's a nice chunk of money to put toward something I like better.
 
My purchase from yesterday has the new policy on back of receipt
What did you buy yesterday? I like the new things..seems like better quality, almost like the FP stores. I just wish they made a size in-between the large and small ones for me! Where do you live? Outlet close to you? I'm only 35 min away from St Augustine outlet which is great. I sure miss the online sales though! Have a great day!
 
What did you buy yesterday? I like the new things..seems like better quality, almost like the FP stores. I just wish they made a size in-between the large and small ones for me! Where do you live? Outlet close to you? I'm only 35 min away from St Augustine outlet which is great. I sure miss the online sales though! Have a great day!
I hve many close go me. Abt 6 or 7. I got fp madison hobo and cafe carryall
They were both 50/25 because outlet was Tanger outlet
 
Yes I did. I REALLY wanted to love these! :(

trying to add the photo but it asks me for the URL ?? Help?
Don't use the attach image icon. Use the paperclip at the top of the reply box. It will allow you to pick pictures from your computer. They have to be smaller than a certain size to upload, so you might have to resize them. If you don't see the paperclip, check "go advanced."
 
What did you buy yesterday? I like the new things..seems like better quality, almost like the FP stores. I just wish they made a size in-between the large and small ones for me! Where do you live? Outlet close to you? I'm only 35 min away from St Augustine outlet which is great. I sure miss the online sales though! Have a great day!

Coach is definatley trying to narrow the gap. Guess which one is MFF, clue it's not the plain one.

mff stud hobo.jpg
 

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Don't use the attach image icon. Use the paperclip at the top of the reply box. It will allow you to pick pictures from your computer. They have to be smaller than a certain size to upload, so you might have to resize them. If you don't see the paperclip, check "go advanced."

Thank you!
Here they are (were) :(
 

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