Does anyone know if Coach has any kind of market research? It seems with all the complaints about customer service as well as some bags that don't cut the mustard they could really stand to do some market research. It would be so easy with all of us Coach lovers to really get a good scope on what the customers find missing or lacking. Other companies tend to do this why not Coach (to a bigger scale if they are doing something). I'm on the Banana Republic panel and find that many suggestions myself or others make tend to be made in the stores.