So I was at the mall today (insanity LOL) and decided to stop into Coach. My Mom is one of those people who would never buy a bag over $50 (that's expensive to her)...so I thought 'Well, maybe I'll grab her a nice little Coach bag, they take a beating and keep on ticking'. So we're wandering around (hubby in tow) and a SA approaches us asking if I'm looking for something. DH pipes up 'Nah...my wife doesn't do purses, she wears Balenciaga' and I'm caryring my Bbag and the girl kind of looks confused like she doesn't know what it is. Anyhow...I explain about my Mom...and we find a leather bag that looks cute ($400)...and then hubby says 'Well what about one of the ones with the C's all over it'...so we looks and it is $350. I said to hubby (in front of the SA who was kind of following us around)...'For that amount I'd rather buy her a Louis Vuitton speedy 25 and kick in the extra couple hundred dollars' The SA chimes in 'Oh well Louis Vuitton isn't that great you know. They don't provide you with a lifetime guarantee like Coach does. Our customer service is much better. You can bring your bag in anytime and get free repairs and free maintenance. I just smiled and nodded...and we left empty handed. As we left I commented to my hubby....'Louis Vuitton doesn't need to advertise a lifetime guarantee because their canvas bags will keep on ticking for 100 years without any damage!' I just thought it was funny.....and also a tad bit rude to be knocking another brand. She could sell Coach's merits without dissing another brand.