I just purchased a Coach Patent Francine bag and one of the zippers works better than the other one. One side sticks a little. My Mom picked up a bag in the store and the zipper broke, so I'm a little paranoid but love my bag. What experiences have you had with a new bag and something breaks or doesn't hold up like it should? Do they fix it or what? I understood that it would be covered for the first 2 years.