- Jan 20, 2010
My PCE goodies arrived today! (Reveal will be posted later when I have time to take pics!). But the reason for my post is their CS. I won an Ebay auction and went to pay when I realized my Paypal account balance was a lot lower than it should have been. I looked at my transactions and saw Coach had charged me twice for my PCE order! (I used my Paypal card for the cash back reward). I called and a VERY VERY nice CS rep answered right away. As soon as she pulled up my account she saw the problem. The website had some glitch and that resulted in the double charge. My refund was already being processed before I even called! She said I'll have it tomorrow. I am very pleased with their CS. There was no hassle, no excuses or runaround, just good, friendly service. Coach rocks!