Mods - please feel free to move this to another's Forum if you see fit. I just thought it should be front and center initially unless I'm late to the party on the new return process.
I recently ordered a few items from the latest fall release. I wanted to return one of them and when I went to do so, noted that there was no return label provided on the paperwork that we would typically get. I then went and checked the other items and none of them had a return label. Forgive me if this has already been discussed, but I was unaware of the new process that is in place. I called customer service who very kindly directed me to the coach.com website where you can start a return from the bottom of the homepage. All you need to do is put in your order number and email address. There is also a spot for you to input comments, which I particularly liked as I was able to indicate why I was returning the item. Once done, you are provided with a page to print your return label and a copy is sent to your email as well. I think this is a positive Improvement. Just wanted to share in case it was new news.
I recently ordered a few items from the latest fall release. I wanted to return one of them and when I went to do so, noted that there was no return label provided on the paperwork that we would typically get. I then went and checked the other items and none of them had a return label. Forgive me if this has already been discussed, but I was unaware of the new process that is in place. I called customer service who very kindly directed me to the coach.com website where you can start a return from the bottom of the homepage. All you need to do is put in your order number and email address. There is also a spot for you to input comments, which I particularly liked as I was able to indicate why I was returning the item. Once done, you are provided with a page to print your return label and a copy is sent to your email as well. I think this is a positive Improvement. Just wanted to share in case it was new news.
