Hello all! I am still new to TPF. However, not at all new to lusting for Coach stuff! LOL. Anyways, I wanted to get some clarification about Coach.com. I wanted to know if the items they ship are from a Coach warehouse or are the items shipped from stores with the item available? I ask this because once I was at the Coach store and wanted to get these shoes but they had to order it for me because they did not have that style. The shoes arrived to my house and I noticed it was shipped from a mall in my same city that had the item available. Anyways, the shoes were horribly scuffed on the soles, as if someone wore them and returned them after wearing them! I was so infuriated because I expected a brand new item that came from a warehouse, not from a store where someone had decided to return them. I had to drive 30 minutes to that mall and get a different pair. So there was no convenience in the order itself. This is why I am weary of doing a Coach.com order. I am afraid I might get some scuffed up shoes again if a SA is not checking the item before they ship them. In the end, do Coach.com orders get filled at a warehouse or at individual stores with the item? Thanks everyone.