I finally received the pair of shoes I ordered from last week's shoe signing. I was looking forward to it all week. I ordered through email a pair of black Ron Rons in size 36:
What I got instead was a right shoe in 36.5, signed with my name, and a left shoe in size 37! Not only were they the wrong size, but they were mismatched! They are so big on me I look like a little girl trying on her mom's shoes. And they didn't even come with a dust bag! Wth?
I called the store and spoke to the SA who took my order to give her the heads up that I have to send the shoes back. She tried to tell me that they can send me the size 36 (unsigned of course) and usually they don't take returns but she can offer me a store credit. I was thinking, um, are you joking? I knew that's their return policy, but this was obviously their mistake. I politely declined and told her the whole point of the order was that I wanted the shoes signed. (Otherwise I could have gotten them from Saks at 10% off and free shipping.)
I was kind of annoyed that she was giving me a hard time about sending back their mistake that I didn't even ask about how it should be sent back. I would have asked for their UPS account # so I wouldn't have to pay for the return shipping, but since they wouldn't even readily agree to return the shoes, I'm sure the return shipping will be up to me. So what would you guys do? Should I call them and confirm how they want it returned, or just go ahead and send it back UPS/USPS/FedEx, etc?
What I got instead was a right shoe in 36.5, signed with my name, and a left shoe in size 37! Not only were they the wrong size, but they were mismatched! They are so big on me I look like a little girl trying on her mom's shoes. And they didn't even come with a dust bag! Wth?
I called the store and spoke to the SA who took my order to give her the heads up that I have to send the shoes back. She tried to tell me that they can send me the size 36 (unsigned of course) and usually they don't take returns but she can offer me a store credit. I was thinking, um, are you joking? I knew that's their return policy, but this was obviously their mistake. I politely declined and told her the whole point of the order was that I wanted the shoes signed. (Otherwise I could have gotten them from Saks at 10% off and free shipping.)
I was kind of annoyed that she was giving me a hard time about sending back their mistake that I didn't even ask about how it should be sent back. I would have asked for their UPS account # so I wouldn't have to pay for the return shipping, but since they wouldn't even readily agree to return the shoes, I'm sure the return shipping will be up to me. So what would you guys do? Should I call them and confirm how they want it returned, or just go ahead and send it back UPS/USPS/FedEx, etc?