Chocolate Bayswater Discontinued?

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  1. They told me there were none left to send a replacement :sad: and they still haven't replied 😠[/QUOTE]

    There is just one back in stock I think!
     
  2. There is just one back in stock I think![/QUOTE]

    Tricky. I'd be inclined to keep your one but with a discount as you then have the drop you want?
     
  3. Congrats. Looks lovely! 😀
     

  4. Congrats, lovely!
     

  5. Flannels CS is really bad!

    Wasn't there a member in this thread that was returning a choc bays? Maybe they can send that one to you if they are willing to reduce the price.
     
  6. They told me there were none left to send a replacement :sad: and they still haven't replied 😠[/QUOTE]

    I had to hassle them when I had a problem, I found it better to keep calling than emailing. I got what I wanted in the end though as I found someone very helpful, so keep trying.
     
  7. Tricky. I'd be inclined to keep your one but with a discount as you then have the drop you want?[/QUOTE]

    If only they would reply. I am going to call again tomorrow and see if there has been any development. I Forwarded on my original email with the photos. I then sent another one asking for then to let me know if they had received it and I haven't had anything back. Funny how three of us have three different seasons. One with the burgandy dust bag one with grey and mine has white. I definitely think mine is ex display though. Even the feet on the bottom have worn in the centre.




    It definitely is. It was as if I had done something wrong! What happened to the customer is always right lol. Depending on how this goes i feel like emailing mulberry just to point out the sort of store associated with their stock.
     
  8. If only they would reply. I am going to call again tomorrow and see if there has been any development. I Forwarded on my original email with the photos. I then sent another one asking for then to let me know if they had received it and I haven't had anything back. Funny how three of us have three different seasons. One with the burgandy dust bag one with grey and mine has white. I definitely think mine is ex display though. Even the feet on the bottom have worn in the centre.






    It definitely is. It was as if I had done something wrong! What happened to the customer is always right lol. Depending on how this goes i feel like emailing mulberry just to point out the sort of store associated with their stock.[/QUOTE]

    I emailed soon after placing my order last Thursday to request, if possible, a bag with even grain and made in England. They emailed back today saying, they'd look into the issue and could I send photos. Eh?????
     
  9. I think it was Rose.
     
  10. [/QUOTE]

    I agree, have have really poor service from Flannels before - they just don't seem to care at all. If I were Mulberry I'd be having words with them...
     
  11. I agree, have have really poor service from Flannels before - they just don't seem to care at all. If I were Mulberry I'd be having words with them...[/QUOTE]

    UPDATE: Called again and spoke to a different women. She confirmed my email had arrived with photos accessible and now she would pass it onto management. I can see light but the tunnel is still long! Lol 🙈
     
  12. Keep fighting, you're in the right!:boxing:
     
  13. UPDATE: Called again and spoke to a different women. She confirmed my email had arrived with photos accessible and now she would pass it onto management. I can see light but the tunnel is still long! Lol 🙈[/QUOTE]

    Shouldn't have to work this hard should you 😟
     
  14. #89 Jan 19, 2016
    Last edited: Jan 19, 2016
    Fingers crossed, fashionlover! The choc one is still in stock...
     
  15. I went in with the 'I'm sorry to bother you' line today seemed to go down better that just stating the facts. The lady was actually very polite and clear.






    I feel like I'm pestering as if I've down something wrong. I tell you when I worked at Harvey Nichols no one was ever nice to me when something had gone wrong with their items. Even after 10 years of use lol!




    I said that on the phone and she said they would have to look. Hmm seems a little odd to me. Don't get why they didn't pull that one and send me it. I don't want to come across too arsey though incase who ever deals with it decide to not be as helpful as possible.

    I feel like dory on the kids film Finding Nemo 'just keep swimming, just keep swimming'

    A result this week would be nice!
     
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