Hi, I am really looking forward to my first Chloe purchase yet, I noticed alot of people talking about scratches on the locks, missing keys etc. Does Chloe have some sort of system to have your bags reconditioned or repaired? I saw a great looking silver metalic on eBay that was so terribly discoloured on the handles (metalic wore off). Why couldn't it just be sent to Chloe for a lil loving makeover? I know from experience that Gucci and LV are awesome about stuff like that (or perhaps I have just been lucky or original owner) Any ideas? Thanks!