I talked to the SA that I have worked with in Chicago (my company used to be based there) who has called me from time to time and offered kelly bags and birkins. Yesterday I called and she said, that, they had a kelly bag I was interested in, but there policy now (although I have been a customer) was not to sell anything over the phone, that they will only sell to people walking in the store, and that they did not hold bags. She said this was true nationwide. This kind of startled me to be honest, as it has not been the case before (and does not seem to be the case in many of the other stores). Yes I know its different with your local store, when you leave them your credit card info in person. But for your "secondary" (or "tertiary") store? Has anyone else encountered this? Is it a new policy?