CHI Repair/guarantee

[astar]

I have a CHI but (probably because I often wrapped the cord around it so...) the cord started to get loose.
Need to put it on certain position first before it gets ON and hot.
Then I read that it has one year guarantee but this CHI has been w/ me more than a year.
Read somewhere that I should contact CHI directly to get it repair.
However, also read somewhere if I bring it to Trade Secret (or some other store like that), I can get a new replacement for free even though there's no receipt.

I wonder whether the last one is true or not...does anyone have experienced this before?????

 

[itsnicole]

No idea about taking it in to Trade Secret, but my mom just had this problem with her CHI (she's had it for a couple of years now), and they are repairing it for $35 (she had to ship it back to them... just call them up). So, in case the Trade Secret option doesn't work out you can always do that.