I have a CHI but (probably because I often wrapped the cord around it so...) the cord started to get loose. Need to put it on certain position first before it gets ON and hot. Then I read that it has one year guarantee but this CHI has been w/ me more than a year. Read somewhere that I should contact CHI directly to get it repair. However, also read somewhere if I bring it to Trade Secret (or some other store like that), I can get a new replacement for free even though there's no receipt. I wonder whether the last one is true or not...does anyone have experienced this before?????