^^^^^^^^^ I just can't imagine doing that full stop,I used to work in retail,and I tell you what,the more abusive a client became,the less helpful I would be.
I had a Rolex on appro for a client,that I sent back the same day it arrived.I called my client to say it was in,he said he could'nt make it by the time agreed,knowing full well I could'nt hold it for more than a week as Rolex wanted it back (it was an 18 ct watch)he knew all this beforehand as I had fully discussed it with him.I said I could send it back and re-appro for a more conveinient time,no problem,he then went ballistic saying it was stupid it was only a f*cking watch,not a donor organ etc,why did it have to go back??
I patienty explained that Rolex only have a few 18 ct models on appro basis,and they do move around a lot,so the appro time is incredibly short.
F*cking rubbish you lying b*tch was what I got back.
After curtly reminding him it was just a watch,and why get so upset,take his custom somewhere else and never ever contact me to do something for him again.
As I hung up,the screaming and obscenties could be clearly heard around the office I was sat in. He was blacklisted from our stores,and furthermore,a lot of close by jewellers also heard of his disgusting behaviour,via us,and blacklisted him too.
It just pays to remember sa's are human,doing a job,and have rules to follow, sometimes it does'nt suit us that the rules are'nt in our favour,thats not the sa's fault,so its pointless gobbing off at them as well as damn rude.
Just think,would you like to be spoken to like that when you are only doing your job??