So I had this encounter this morning, and I'm wondering if I did the right thing.
I bought a pair of shoes on ebay that was advertised as new in original box. For any CL lovers (or any shoe lovers) out there, you know how important it is for us to have our boxes. My unboxed shoe purchases feel homeless.
Anyway back on topic, I bid, won, and paid right away. The listing had stated the shipping would be $13.xx dollars to ship fed ex from Canada to the US. After I paid, I received a message from the seller to stating that she's going to find out how much shipping will cost, if it is more or less than the amount I paid. And that she hopes that is ok. Also, asking if I really wanted the box since shipping would be less without the box.
Of course I wanted the box!!! I replied that I wanted the box, but made no reply as to the possibility of paying extra for shipping.
This morning, I received a message stating that shipping cost $20 and to please paypal her the additional $6. Also that she had crushed the shoe box in order for it to fit in the fed ex box.
This was my response:
The reason why I had asked for a full refund was because I was hoping to just cancel this transaction and make it easier for both of us. I didn't want to receive the item, not be happy, then have to waste both of our times (and me for shipping back) because the item was a SNAD.
Maybe I shouldn't have suggested the partial refund. I seriously would have been happy with my final bid price if it had been the new shoes in box. Now I feel like it's been recategorized as new without box. And for that, I am not happy with my final price.
I know some may think, "it's just a box". That box was a deciding factor for me to bid in the first place.
Now I seemed to have pissed the seller off. She had already shipped the item. She stated if I'm unhappy to just return the item to her for a full refund. But that would mean, I would be out the cost to return it to her. At that point, it's not even worth returning if as she states "shipping by canadian post is $33"
I bought a pair of shoes on ebay that was advertised as new in original box. For any CL lovers (or any shoe lovers) out there, you know how important it is for us to have our boxes. My unboxed shoe purchases feel homeless.
Anyway back on topic, I bid, won, and paid right away. The listing had stated the shipping would be $13.xx dollars to ship fed ex from Canada to the US. After I paid, I received a message from the seller to stating that she's going to find out how much shipping will cost, if it is more or less than the amount I paid. And that she hopes that is ok. Also, asking if I really wanted the box since shipping would be less without the box.
Of course I wanted the box!!! I replied that I wanted the box, but made no reply as to the possibility of paying extra for shipping.
This morning, I received a message stating that shipping cost $20 and to please paypal her the additional $6. Also that she had crushed the shoe box in order for it to fit in the fed ex box.
This was my response:
"I just spoke to ebay. As a seller, you technically cannot overcharge for shipping than what was stated in your auction. Thus, I should not have to pay the extra $6.
I also asked about the crushed shoe box. By crushing the shoebox, the item is now considered "Not as described". I am unhappy that the shoebox was intentionally crushed by you in order for you to squeeze it in a packaging item that was too small. We can either go the route for a full refund and you keep the item or a partial refund for an item that was not as described in your listing."
Please tell me if you had received an email like that if it would upset you. My intention wasn't to be demanding. I just wanted to state the facts. I also asked about the crushed shoe box. By crushing the shoebox, the item is now considered "Not as described". I am unhappy that the shoebox was intentionally crushed by you in order for you to squeeze it in a packaging item that was too small. We can either go the route for a full refund and you keep the item or a partial refund for an item that was not as described in your listing."
The reason why I had asked for a full refund was because I was hoping to just cancel this transaction and make it easier for both of us. I didn't want to receive the item, not be happy, then have to waste both of our times (and me for shipping back) because the item was a SNAD.
Maybe I shouldn't have suggested the partial refund. I seriously would have been happy with my final bid price if it had been the new shoes in box. Now I feel like it's been recategorized as new without box. And for that, I am not happy with my final price.
I know some may think, "it's just a box". That box was a deciding factor for me to bid in the first place.
Now I seemed to have pissed the seller off. She had already shipped the item. She stated if I'm unhappy to just return the item to her for a full refund. But that would mean, I would be out the cost to return it to her. At that point, it's not even worth returning if as she states "shipping by canadian post is $33"
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