ok girls I just sent my blue fonce caviar to get it fixed in France last week. I know it will take a little while but thats okay! The part that made me mad was my mom just bought it for me from last month!! and i SWEAR i used it for two times.... the second time i'm like .. why is my strap so long today! It turned out the stitching at the end of the strap came unloosed well gone! basically and the strap that was supposed to be tucked in.. it moved up! you know what i mean? so the second and third loop of the chain wasnt even hooked on to the leather strap anymore... I FREAKED OUT!! and went to the Chanel store in my city here and to get it fixed good thing my mom still had the receipt... ANYWAYS.. since my blue fonce is not here i decided to take my hot pink med out. we were in the Chanel store picking up my mom's order. She noticed something and said.. "what is that??" it turned out that the stitching broke somewhere and now theres a thread hanging on my strap and you can TOTALLY see it! now this time.. How am i gonna send this to get it fixed?? i bought it almost 3 years ago.. so i dont have the receipt anymore and i'm getting really mad with CHANEL! what happened! I paid soo much money! and i never thought this could happened to me any suggestion on how i can get my baby fixed??? p/s i will post pic of the pink one when i get home soon... HELP!!!