Chanel ruined my WOC! Advise please

sparkle12

Member
Dec 13, 2011
85
25
Hi all I'm hoping you can help me decide what to do about my WOC. I took into the NYC boutique because one small piece of the leather in the chain had become split into two and was dangling off. Instead of fixing just that piece of the leather, they recommended changing the entire chain AND all the leather woven throughout. Now I feel like the chain they've put on is subpar. The links keep getting stuck to each other and won't fall right. Also the leather they used looks cheap and tacky. It's much thinner and looks shiny. In addition you can see where the leather stops and starts because there is a gap on the two links and there is also a loose thread (pic 3&4). Can someone take a look at the before (pic 5 with entire bag) and after pics and let me know if I'm overreacting please. I'm freaking out because I'm sure you all know how hard it is to find a black WOC, and it was also in the limited edition matte gold hardware. If you agree that it looked better before, how would you suggest I go about getting this fixed? ImageUploadedByPurseForum1462248614.095841.jpg ImageUploadedByPurseForum1462248626.697252.jpg ImageUploadedByPurseForum1462248637.093605.jpg ImageUploadedByPurseForum1462248646.188472.jpg ImageUploadedByPurseForum1462248863.644720.jpg
 
Last edited:

Chanbal

Member
Aug 18, 2012
5,703
6,195
World citizen
I am sorry Chanel didn't do a good job with your woc, the leather on the chain looks a little different. How old is the woc?
 

nutik123

Member
Feb 16, 2016
69
0
Hi all I'm hoping you can help me decide what to do about my WOC. I took into the NYC boutique because one small piece of the leather in the chain had become split into two and was dangling off. Instead of fixing just that piece of the leather, they recommended changing the entire chain AND all the leather woven throughout. Now I feel like the chain they've put on is subpar. The links keep getting stuck to each other and won't fall right. Also the leather they used looks cheap and tacky. It's much thinner and looks shiny. In addition you can see where the leather stops and starts because there is a gap on the two links and there is also a loose thread (pic 3&4). Can someone take a look at the before (pic 5 with entire bag) and after pics and let me know if I'm overreacting please. I'm freaking out because I'm sure you all know how hard it is to find a black WOC, and it was also in the limited edition matte gold hardware. If you agree that it looked better before, how would you suggest I go about getting this fixed? View attachment 3345793 View attachment 3345794 View attachment 3345795 View attachment 3345796 View attachment 3345799
I can see what you mean by shiny leather. Personally i dont think it looks bad but you should listen to your heart. If youre not happy with it then no your not over reacting. WOCs cost an arm and a leg and if youre not happy with the job they did then you should march back in there and explain your dilemma. Freaking out wont help your situation. If you feel its subpar then go and speak to a SA. It will put your mind at rest. You shouldnt have to settle. Update us if you get it fixed :smile:
 

Chanbal

Member
Aug 18, 2012
5,703
6,195
World citizen
I purchased it around April 2014, so about 2 years
How much did you pay for the new chain? Repairs are usually free for purses <1year. I would go back to Chanel with pic #5 and show the difference, they should be able to help you. Good luck and keep us posted.