I have a beige clair classic flap with a minor flaw, where the turn knob is tilted off center so it just needs realignment. I would love to get this fixed, but I'm really hesitant in case it get damaged while in repair. What happens if the bag gets damaged or even lost? Does Chanel repair/replace? And do they expect us to pay the gap between any price increase during the time you purchased and got it back from repair? Has anyone had any negative experiences with Chanel's repair service? How long did it take to get your item back? I was originally planning to wait as long as possible and send it before the 5 year warranty expires, but if I factor in price increase for the worst case scenario, that may not be such a smart idea.
Chanel repair experience?
- Thread starter Tina1010
- Start date
Hi everyone!
I want to share with you my very disappointing experience with Chanel.
I own a wallet from 10y ago and back in January they confirmed they were able to repair it, detailed the price for the service and took my wallet….
I received a call in February offering me an additional service (+90€) to this repair which I kindly declined…
A month and a half after, I got an email of apologise for the delay, telling me that the repair won’t be possible… that I have to wait again until the item gets back in the shop…..
What is that?!!!
I want to share with you my very disappointing experience with Chanel.
I own a wallet from 10y ago and back in January they confirmed they were able to repair it, detailed the price for the service and took my wallet….
I received a call in February offering me an additional service (+90€) to this repair which I kindly declined…
A month and a half after, I got an email of apologise for the delay, telling me that the repair won’t be possible… that I have to wait again until the item gets back in the shop…..
What is that?!!!
So unprofessional.
I recently had a bag repaired at LV. They sent it back with the shoulder straps twisted and so when I sent it back, they replaced them with brand new ones free of charge. And this was for a 12 year old bag! Very happy with their customer service.
Can confirm they won't give you a store credit for the current retail price. My friend had to turn in her seasonal CF for repair because of rusty hardware, it was after the price increase and they only offer her the options to 1. repair the hardware (possible with a service fee) or 2. store credit in the original price she paid for.
If they damage it, they will most likely give you a store credit for the amount you paid. When I had my Maxi 2.55 repaired in March 2022, it took about 3 months for it to come back. Repair was to restitch the inner flap to the inside part of the second flap.