I purchased a large quilted Chanel handbag bag with a leather strap a few years ago. A silver grommet (that held one side of a strap in place) came off and the pink lining tore in this spot as well, so, I sent it in (along with original tags, receipt, authenticity card and seal!) for repair. The Neiman Marcus repair center called me MONTHS ago, gave me a quote (from Chanel) to have my bag fixed (approx $160) & even took my credit card number to pay for the repair. To my surprise, today (1/27/10), I just received a call (from Neiman Marcus) that my bag will be shipped back to me UNrepaired...that the manufacturer (Chanel) has deemed my bag "unrepairable " (I'm not as concerned about the lining, but its hard to believe a grommet cannot be repaired so I can USE the strap). Vintage Chanel is all over the place...a 3-4 year old Chanel handbag should not become unusable, should it? Any ideas?