Sounds awful, hope they sort it out!
The stitching on my vintage jumbo handle came undone but the bag was repaired within 48 hours. It was a very minor repair but not only did they fix the stitching they also cleaned and conditioned the leather and cleaned and polished the hardware. The bag came in a new box looking great! Strange how these things seem to vary, might depend on the country, perhaps (I'm in UK)?
at least chanel is the only brand (that i know of) that repair and clean free of charge.
at least chanel is the only brand (that i know of) that repair and clean free of charge.
at least chanel is the only brand (that i know of) that repair and clean free of charge.
Don't LV do that too? My Mum had the handles of one of her bags repaired at no cost, and we get our bags cleaned regularly by the store too.
Thats not true. They repair and clean free of charge only if the item is less then 1 year old.
I had a problem with a Chanel cuff bracelet. It snapped in half after 2 careful uses!!!
Took it back to Melbourne boutique and they blamed me, said there is nothing they can do. I said I want it sent to the head office, its a manufacturing fault and it is illegal not to fix it, or let me return or exchange. After SIX MONTHS, I got a call that my cuff had been repaired and I had to pay $50. Bahhh.
I wont be buying their jewellery anymore, no matter how cute it is.