i bought my classic lambskin flap in august, used it once in november and placed it back in its box.,Its always kept in in the dustbag and box, come january, i open the dustbag and noticed that one of the links has fallen off. Ive sent the bag to back to LA by fedex for my sister to bring it to the cahnel boutique to be repaired. This thread makes made me realize that I should follow up on my bag, or get my sis to follow up, otherwise it might be months before I get my bag back. And its awful, just having used it once since I bought it!! Wonder why they can let their quality fall so low, their number one priority should be quality!