I really need to vent about my current Chanel issue and wonder if other PF'ers are experiencing the same things...
I bought a Dark Silver reissue bag last year and after just carrying it out for 1 week (and I really baby all my bags), I noticed the stitching on the back corner pocket was starting to come loose and fraying. Keep in mind I hadn't even put anything in that back pocket! So, I took it to my local Chanel boutique in October, explained the problem, and they said that it's under warranty and they will have it repaired. Now, it's mid-January, still no bag. I've called my boutique 3 times since the beginning of the year to get an answer on status, nothing. Each time, it's, "oh, we need to call the repair center and then we'll call you back". Never heard a word from them, nothing, nada. It's now 3 months without a bag that I only used for a week. WTH!!! For a mid $2k bag I expect a heck of a lot more in quality. In comparison, my LVs have held up a lot better and if I needed repairs, I've never had to wait this long! Thanks for letting me vent...
I bought a Dark Silver reissue bag last year and after just carrying it out for 1 week (and I really baby all my bags), I noticed the stitching on the back corner pocket was starting to come loose and fraying. Keep in mind I hadn't even put anything in that back pocket! So, I took it to my local Chanel boutique in October, explained the problem, and they said that it's under warranty and they will have it repaired. Now, it's mid-January, still no bag. I've called my boutique 3 times since the beginning of the year to get an answer on status, nothing. Each time, it's, "oh, we need to call the repair center and then we'll call you back". Never heard a word from them, nothing, nada. It's now 3 months without a bag that I only used for a week. WTH!!! For a mid $2k bag I expect a heck of a lot more in quality. In comparison, my LVs have held up a lot better and if I needed repairs, I've never had to wait this long! Thanks for letting me vent...