I just got my Medium Beige Chanel back from cleaning. I did it through Neiman Marcus and they said they send it to Chanel. It took about 8 weeks to get it back and they totally ruined my bag! It looks like my whole bag has been re-painted. I can even see the cracks were there are wrinkles and the leather feels like plastic now. The lady who worked there today was not familiar with the repair process and I have to wait until tomorrow. I already paid $290 and took the bag with me because she processed the payment before I saw the bag. She said it's ok since she saw that it doesn't look right and said I can just bring the bag tomorrow for another associate to take a look at it. Moreover, in the instruction sheet, I clearly stated that I wanted "cleaning", not "redying". I'm totally horrified and don't know what to do...it's a 3k bag and I don't want to buy a new one just because they made it look ugly. I don't even know how they handle these issues
I'm sure they are not going to give me a new bag, but there is no way to fix this one now...
Did anyone else have the same experience with Chanel? Any advices?
I'm sure they are not going to give me a new bag, but there is no way to fix this one now...
Did anyone else have the same experience with Chanel? Any advices?