Chanel jacket damage

Jul 25, 2017
Hello, just wanting to get some advice about how to proceed next - I sent a vintage Chanel jacket to the dry cleaners recently and apparently the fake pearls attached to the jacket have been stripped off their colour - now plain white instead of gold. The dry cleaners have asked for a bit more time to ‘discuss with the manufacturer’ on how to rectify this.

Do you think I should bring the jacket to Chanel instead?

Sorry forgot to take pictures as I was a bit stunned when I heard about it.