My husband and I recently vacationed in Nice, France. Since I live in Norway and there are no Chanel boutiques here, I was very much looking forward to my 1st visit to a Chanel store. I dressed nicely in a dress and heels, and was carrying my vintage beige clair medium flap. When we walked in, there were 3 SAs standing at the front counter chatting among themselves, and not one looked up to greet us. I was admiring some beautiful handbags, when suddenly, the security guard yelled from half-way across the store, Madam, you must stay on this side! It was quite a shock to be yelled at that way, and it was so unclassy. I had no idea what I had done wrong. Apparently I had made the mistake of standing between a large glass display case of jewelery and a wall of handbags. However, there was no indication whatsoever that it was not allowed to walk through there. I was too shocked to know how to respond. I then moved on to look at the apparel, where there was 4 SAs talking loudly and laughing among themselves with their backs turned to me. The clothing was so beautiful, but it was such a turn-off to experience such a lack of customer service. I then walked back into the handbag area-still not so much as a bonjour from anyone-and approached a SA and asked her if they had any jumbo flaps in caviar with ghw. She returned with a maxi, not a jumbo. I was a bit confused, so I asked her, is that a jumbo or a maxi? And her reply was, its the maxi jumbo. Clearly, she didnt know what she was talking about, but I just let it go, because her demeanour gave me the feeling she would be offended if I corrected her. I then asked her if any of the chanels with ghw are still gold-plated. She gave me a funny look and said, none of the chanels have ever had gold-plated hardware. I then very politely told her, well, actually, I believe the older chanels were once gold-plated, and showed her the markings on my chanel hardware, which indicate the gold-plating. She then muttered something like, well, they are not gold-plated anymore, and looked annoyed with me. Needless to say, I ended up walking out without buying a single thing. I have purchased all of my Chanels online, and have had nothing but positive experiences. But I always thought it would be a special to experience buying in a boutique. But this experience really ruined that for me. My husband counted no less than 10 SAs in the store, and there were only 4 customers. I dont see how they can expect to thrive and keep their customers with such poor service. Im curious as to whether any of you have also experienced anything like this?