Hi! My bag is doing a similar thing with chipping around the grommets. I'm wondering did you ever get yours fixed? do you recall how much it cost or did they fix them for free?Just wanted to let you know that you are not alone. This is my jumbo, all the grommets are chipping. I have worn it 20-30 times if that... I mean the strap is almost the size of the grommet so it's going to rub.
I see yours is over a year from purchase so is mine . We should have worn them sooner. Now we get to pay for this even though we barely used them.
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