Hi ok this is a long story but I will make it short my fiancé purchased me a Chanel filigree for Mother's Day which was a month and a half ago I have only wore this bag twice now the strap is broken and the hardware is tarnishing and turning sliver I would like to exchange this bag but do not have a receipt because his friends wife who works at saks used her discount and was not suppose to do that and don't want me to return it yet she won't return or exchange the bag for me either I am so lost as to what to do my fiancé spent his hard earned money on this bag and its quality is very cheap and it needs to be exchanged or returned I called the Chanel boutique and asked what could they do for me without a receipt and that it was a gift and they told me to bring it in and they will send it off to Chanel to be repaired the only thing is when they send it off for repair and it comes back will this happen again I'm so disappointed and upset about this and don't know what to do please help me