wow.. I think the quality has been going down nowadays.. but at least they are willing to do something about it. But I will hate not having the bag with me for 6-8 weeks though. thats a LONG time!No I only used the bag like four times. I only carried a wallet and a cell phone. The stitching and glue near the big loop that holds the straps together came apart. I called my SA and she told me it will take 6-8 weeks to fix the bag for free and if they can't fix it they will refund my money.