Chanel CF: Bad quality or I am being too picky?

mfa87

Member
May 28, 2015
563
539
CA/London
Hi, everyone!
I ve purchased Chanel CF in black GHW over the phone from BG and when the bag arrived I right away noticed some things that were off (compared to my beige flap purchased form Chanel on Rodeo), like stitching was not straight at some place, bumps where few leather layers stitched together but they were not that noticeable that I decided to keep it since I had to be on the waiting list for it.
So I wore it once and already leather is peeling off on the strap.
So I just wanted to ask you girls, if those are normal imperfections for Chanel (aside from chain peeling) or should I request the exchange? Thank you!
 

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Oct 7, 2015
1,860
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They cost too much to make you feel anything but happiness when you open the box so I'd return or exchange...
 

Luv2BaGirl

Member
Nov 2, 2014
129
0
I would exchange too! For the price you pay for these items, you have every right to expect perfection!
 
Sep 23, 2009
176
77
UK
I think you should definitely contact them. I think Chanel need to realise if they are going to keep increasing their prices then they must maintain or improve their quality. If people just purchase things and put up with it they will think they can get away with it and possibly implement further cost cutting measures. It's really not on for such expensive bags.
Their bags were always renowned for their quality and they took pride in it - I don't feel this is currently always the case which is a shame.
 

mfa87

Member
May 28, 2015
563
539
CA/London
Thank you everyone for replying. I guess I will try to exchange or return it, although I took the tag off...:thinking:
 
Sep 23, 2009
176
77
UK
Thank you everyone for replying. I guess I will try to exchange or return it, although I took the tag off...:thinking:

If there's a fault with the quality it shouldn't really matter about the tag - if it's not good enough to be sold to you it probably shouldn't be sold to someone else (although they may well have tried). Let us know how you get on.
 

lallybelle

O.G.
Jan 28, 2009
7,232
3,406
NYC
Thank you everyone for replying. I guess I will try to exchange or return it, although I took the tag off...:thinking:
If you thought it was defective, you should not have worn it. Don't be surprised if all they offer is a repair on the strap. Best of luck...
 

ceedoan

Crazy Handbag Lady
Sep 29, 2011
5,936
4,286
my beige clair lambskin m/l had the same issue with the leather peeling away from the strap just like yours. it was also brand new from the store, had to send back into Chanel for repair. i kept it bc beige clair is getting harder to find. i was really disappointed in the quality and made sure my SA knew all of my concerns. it's ridiculous that prices keep going up yet quality is definitely going down. i have vintage pieces 20 years old without this issue!!!!!
 

mfa87

Member
May 28, 2015
563
539
CA/London
If you thought it was defective, you should not have worn it. Don't be surprised if all they offer is a repair on the strap. Best of luck...
I was not sure if it is defective because I heard that every bag is different and there are no two identical bags, so I wanted to find out here if what I pointed out on the images is considered a defect or not.(except peeling strap). Also when SA called me saying " I got your bag - are you confirming the purchase", I ve asked him to inspect bag before sending it to me and he said its perfect... So again I thought "well maybe its considered ok" until the strap started peeling off.
 
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