Ok heres the story, i bought a timeless CC tote a few weeks back. I started using the bag and one day i realized that the stitching on the handle was coming out, so i went back to Saks and showed them the problem and they gave me a new one (that was today). I just got home and i'm looking at the bag it looks funny to me, the zipper's looser than the one i had and when i looked inside the bag the leather was scratched up!!!!! I'm sooooo mad!!!!! I dont know what's up with Chanels quality but i did not sign up to spend 2400 on a poor quality bag!!! ARGHH!!!! I'm realy furious...i dont know if its Saks fault or Chanels, but now i have to go back to BH Saks AGAIN! no good!