Thanks for your reply. Even though I'm glad to hear it's not just me, it really is a shame it doesn't 'work'. It's such a fantastic line, I'd really love to be able to add their cleansers to my daily skin care reginmen but it looks like I'll be going back to Dermalogica's UltraCalming Cleanser instead. That really is a great cleanser.
As for the Premier Cru Eye Cream, I've only tried a sample. It is very lovely but I honestly didn't see a big difference compared to the Pulpe Vitaminée. The Premier Cru is heavier though, adding more moisture but also probably best for night time use. But again, I've only tried a generous sample so maybe someone else will chime in.