This is accurate! I was just at Cartier making a purchase yesterday. When discussing what to do w/ my old Love, which is the incorrect size for me, my SA informed me of this option. She stated Cartier would buy back my Love at 60% of it's current retail, and I would be responsible for the remaining balance. It's important to note, this option requires you to purchase the same item, just a different size. For example: if you were trying to sell back a size 16, yellow gold, Love bracelet, you would not be able to complete this option by reselecting a size 15, yellow gold, Love cuff. The item type has to be identical. I assume this is b/c it's meant to correct an incorrect purchase due to size, which is completely different than how Cartier treats a proper exchange. Hope this helps!