I was so happy to join the Carly club before my Carly arrived. My husband bought me a Large Chocolate Cotton Carly for my bday off Ebay. It was supposed to be brand new & with tags.Well it arrived the tag looked like it had been threw the mill ,but it was attached with a small zap strap.Not the one's Coach use. The bag was badly soiled from a lot of use.I was on the phone asap, she swore that the bag wasn't used because the tag was still on it. She refunded the money - the postage after i send it back my cost. So it cost us about$48.00 in postage......... So ladies be careful buying from e-bay.......After seeing how dirty the Cotton can get, I ordered the Large Carly in khaki & saddle from the coach store in Lynnwood Wa..We are going down this weekend to get it. The Vancouver coach store's are sold out......The bag itself was so nice I loved the size it hung so nice on my shoulder. Thanks for letting me vent..........Joanne