Oh dear! So sorry to hear that. I would definitely write to the manufacturer.I have a satchel bag that I bought on one of my dot.coms last year. I like the bag, but the first day that I used it a friend noticed a dangling thread and said, "Let me get rid of that dangling thread for you." Well, when she pulled it, the whole top, side of the bag came apart. I then had to take it in to my local luggage repair shop and pay $15.00 to have it re-stitched and to also have the same threads on the other side reinforced. It was the whipstitch style.