Please find below few points to help you on how to take care of your bag: Clean the article with a dry flannel cloth. - Protect the bag from water and from direct sources of heat and light. - Fill the product with tissue. Never let a leather bag empty but not fill it with heavy object as they may deform it. - Always store the bag in a flannel bag when not in use. Never keep the bag in plastic shopper, the leather has to breathe. - To make the scratch less apparent, there is no solution without special products that only the leather producers have. In case of scratches you can the store where you have bought the bag to ask for an authorization number to return the bag to be checked and restored by our producer or specialized laboratory.