So my husband ordered me the Cara in indigo as I may of dropped some huge hints/may of left pics right in front of him that I really loved this bag in this colour....I also persuaded him that it's the perfect baby bag....since we're expecting our first as I can use it if I'm only popping out for an hour without the change bag....lies but it worked
I received it and was really excited as I'm normally an outlet only Mulberry girl, it arrived fabulously packaged and the colour is so beautiful (iPhone pics so sorry the colour isn't as vibrant) I love the bag but...on the back there is a few areas of discolouration in the leather and a scratch that is raised and easy to feel. My husband actually saw them before I did! I've put a couple of pics in but they're on my iPhone and it just doesn't pick anything up.
I was so disappointed. I emailed mulberry with pics straight away but decided to phone them. I was told that it would need to be sent back and inspected before they could authorise sending out a replacement. They weren't even sorry. So sadly she's gone back and I told them to just refund me. I'm not paying £1200 for a bag when I get better customer service in the outlets...I was really fuming, fine now but I feel Mulberry customer service has really gone downhill. I know others have had better service though.
Thanks for letting me rant lol.
Ooh just incase any of you do want the cara....the green is back in stock and the lion rivet keeps coming in and going out so keep an eye.
I received it and was really excited as I'm normally an outlet only Mulberry girl, it arrived fabulously packaged and the colour is so beautiful (iPhone pics so sorry the colour isn't as vibrant) I love the bag but...on the back there is a few areas of discolouration in the leather and a scratch that is raised and easy to feel. My husband actually saw them before I did! I've put a couple of pics in but they're on my iPhone and it just doesn't pick anything up.
I was so disappointed. I emailed mulberry with pics straight away but decided to phone them. I was told that it would need to be sent back and inspected before they could authorise sending out a replacement. They weren't even sorry. So sadly she's gone back and I told them to just refund me. I'm not paying £1200 for a bag when I get better customer service in the outlets...I was really fuming, fine now but I feel Mulberry customer service has really gone downhill. I know others have had better service though.
Thanks for letting me rant lol.
Ooh just incase any of you do want the cara....the green is back in stock and the lion rivet keeps coming in and going out so keep an eye.
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