Apple has fabulous customer service ever, but it pisses me off that I'm calling them every few weeks because of issues I'm having on my iPhone!! I appreciate all the safety precautions that they put on the iPhone such as the PUK code, but seriously. Having to call them is such a hassle and it waste so much time! I've never had to contact any company as often for any of my other phones I've had! I'm about to chuck my phone outta here!! I went to my Dad's house for the first time since summer of last year, and I was going to put some music video's on my phone through his iTunes because hey, Daddy's paid for all those videos, mind as well use em too! The computer said I had some upgrading I had to do. So I did. And then it says my phone may be damaged, and I need to contact a representative. (WTF?? How did I damage it?? I've only dropped it once back in January and I haven't had any problems since then!) I called them, and the Apple computer then said I had to go through AT&T so the computer connected me. The polite lady told me I may have "Burned my Sim card." What on Earth is that?? When I asked what that means, and how it happened, she couldn't really give me an answer. Then she said I had to connect my phone to the computer onto iTunes, but because I was not near a computer at this point (already left Dad's house, no computer near by where I was) I said I'd have to call later on. She then gave me the after hours number. I called them a few minutes ago. I was on hold for 8 minutes, EIGHT WHOLE FREAKIN MINUTES! And I found out he didn't know what to do because I did connect my iPhone to iTunes and it didn't even find the phone. I now have to wait til the Apple help is open tomorrow. But I don't feel like holding all day on the phone. And I feel like when explaining things over the phone, things get lost in translations. And that they don't fully understand me, and don't really care. Getting help on the phone can sometimes can be such a waste of time and very useless! So I decided I'm going to get help at the genius bar tomorrow. But what sucks even more, is my family and nieces are coming from out of town tomorrow. And I haven't seen them since summer of last year. UGHHH. Right now I'm hating my phone!! I drive over 100 miles a day and it's so important for me to have a working phone on me in case anything happens. I feel very naked without this. May sound silly but it makes me feel very safe knowing it's by my side.