I purchased a mono speedy on valentines day. Later that night noticed slight threads coming out of piping. Called customer service immediately and they said to bring it in. The store is almost two hours away from me so I made the drive only to have them tell me that there is nothing they can do! The bag they said showed signs of wear! I never used it, not once! I am so disappointed I have been a LV lover for years, and now I am so turned off. I totally get that they can't/shouldn't take back an item that has been used. I know that it would be unfair for someone else. But, I now have a brand new purse that is imperfect and they are basically going to do nothing for me, after making me drive so far to bring it out to them! This makes me not want to buy LV! I never thought I would say that. Any advice folks?