Can you please help me translate from German to English?

lamiastella you are a life saver.

So, how do I say in German " I received the product damaged . It was not packed correctly. Please send me another one better packaged" ?
 
So, how do I say in German " I received the product damaged . It was not packed correctly. Please send me another one better packaged" ?

Anyone? Please.....! Sorry for being such a pain... I wish I coul avoid this but German us not popular at all in Cyprus.