Can you fix cracks/tears or rips on LV canvas

I posted this in another thread, but my MC Speedy cracked a bit and my SA saw it and asked me to bring it back in another day by itself. So I did, and she rang and left a message that they will replace my 3 year-old speedy with a brand-new one. I was really surprised cos I didn't expect that. Felt a bit embarrassed about accepting the new bag too.
 
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