Tory Burch can we have live chat with tory burch's customer online?

[gincap]

Hi. Someone help me to buy tory burch bag. And i asked her why the bag have the different with the pict on the website. Then she help me to ask tory burch with attach a real pict of my bag and the pict from website. She asked from live chat with tory burch's customer care. Can we have a live chat like that? Because i search it how to chat. I can not found it

 

[gincap]

Here the pict of conversation with tory burch. Sorry her name i not to show it because she is my friend's sister