I bought a lovely pair of Christian Louboutin ivory shoes on eBay last weekend. They arrived today (prompt shipping!). I paid via PayPal (of course!). The problem is that the shoes are damaged, which wasn't represented in the auction. The left heel looks like it met one too many times with a sidewalk grate and the front of that shoe is squished in at the tip. The right shoe has stains. The seller said nothing about these in the auction listing! The pictures seemed to be carefully taken from angles (now that I look at it) to hide the defects and represent them as near-perfect condition. I had asked the seller before buying if they would fit me (TTS US 8), which she said that they would and just had her mom try them on who is a US 8 and they fitted her perfectly. I have a narrow foot and they are a bit tight on me. I've emailed the seller via eBay to see if we can arrange a refund. The only thing I'm worried about is the listing does say "All sales final." I've had other sellers refund my money for shoes that didn't fit, etc. even though the auction listing said "All sales final." I'm always worried though that one will say no because they don't give refunds. In the event of the seller refusing a refund, what are my options? Can I send pictures to eBay or PayPal to show that the item was misrepresented to get a refund if the seller refuses to?