Earlier today I brought 2x tickets for a concert for my Mums birthday present through eBay. I asked her when I was about to buy them if she had anything on on that day- checked her diary and calendar and nothing. So I have paid for them.
Told my Dad and he has told me it is my brothers graduation that day. Bugger. There is no chance we can get from the graduation to the concert on time- it is a 4-5 hour train journey away and naturally my parents won't want to just disappear after the ceremony.
I have contacted the seller, but feel she is ignoring me (she was responding immediately before all of this). Is she obliged to refund? Can I do anything if she doesn't respond?
Pretty new to the world of eBay so not entirely sure how things work.
I have tried opening a case to cancel it but it just says to contact the seller?
Told my Dad and he has told me it is my brothers graduation that day. Bugger. There is no chance we can get from the graduation to the concert on time- it is a 4-5 hour train journey away and naturally my parents won't want to just disappear after the ceremony.
I have contacted the seller, but feel she is ignoring me (she was responding immediately before all of this). Is she obliged to refund? Can I do anything if she doesn't respond?
Pretty new to the world of eBay so not entirely sure how things work.
I have tried opening a case to cancel it but it just says to contact the seller?