- Apr 28, 2009
I agree. Don't cancel until you have all of your money. So what if it goes on her record? She needs to take care of busines.
Well I did read that PP keeps up with how many SNADS and claims you make. And that they take some kind of inventory if you have a lot and will eventually demote your account. Someone correct me if I am wrong about this?
Ok I so just got off the phone with Ebay CS. Surprisingly, I actually got someone from the US. WOW!
Anyway her advice:
1. It IS ebay's protocol for buyers to open a claim regardless if buyer and seller are working on a resolution just for their BUYER'S PROTECTION POLICY. The numbers of claims against a seller does not affect a seller's account. The only thing that would affect a seller's account is FEEDBACK.
2. The Ebay agent noted in her records that the partial reimbursement was for return shipping, but yes otherwise ebay might see it as some sort of mutual agreement/resolution with buyer and seller.
-this is actually kinda scary, because buyers could get screwed out of their claim.
3. The agent says not to do ANYTHING in regards to the request of cancellation and/or close the SNAD dispute until I get my refund.
Since the seller did respond to the dispute and agreed to a refund, I can input my tracking number into the dispute. If the seller does not refund my money within 2 days of receiving, I can call ebay to get the refund through ebay and they'll close out my claim for me.
From my own personal experience and advice I learned from tpf, I am so glad that I took pics right away and uploaded my pics to an open site. In my initial email contacting the seller, I had provided the link of the site. The email to the seller and the pics were all sent the day I received the item. There was absolutely no laziness and lag time from me. I had everything (date) documented on ebay messaging. Thus, when I spoke with the ebay agent, she was able to refer to every correspondence that I had with the seller as well look at the pics.