Can I take a factory bag for repair @ my local COACH botique?

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  1. My sister had gotten a factory bag as a gift for her birthday in April. Now the shoulder strap has broken on it.

    Is she able to bring it in to our local botique? Our nearest outlet is miles and miles away........

    Thanks for your help!
  2. Yes you can. No reason for the form if you go to the store though. The form is for shipping it yourself.

    They will charge you shipping though. It's more of a processing fee, but something you should expect to pay.

    If it's an item that is still in stores then I would suggest you go to the outlet. They might be able to exchange it for you.
  3. Thank you :smile: